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Craft offers multiple ways to subscribe, depending on how and where you access the service. Understanding which payment method you’re using will help you manage your subscription more effectively.

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Available Payment Methods

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Stripe (Web Subscriptions)

Stripe is our primary payment processor for new subscriptions purchased through the Craft website. How to recognize: You subscribed through craft.do or docs.craft.do using a credit/debit card, PayPal, or other local payment methods. Features:
  • Localized pricing in your local currency
  • Automatic tax calculation based on your location
  • Multiple payment methods supported (credit cards, digital wallets)
  • Manage your subscription directly from docs.craft.do
Managing your subscription:
  • Update payment methods through the Stripe billing portal
  • Cancel or modify your plan at any time
  • Add VAT information to your invoices
  • View billing history and download receipts
Learn how to update payment method →

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App Store (iOS/Mac)

App Store subscriptions are purchased through Apple on iPhone, iPad, or Mac devices. How to recognize: You subscribed through the Craft app on your Apple device, and your subscription is managed through your Apple ID. Features:
  • Billed through your Apple ID
  • All subscription management handled by Apple
  • Supports Family Sharing
  • Works across all your Apple devices
Managing your subscription:
  • All billing is managed through Apple’s system
  • Cancel or modify through Apple’s Subscription Settings
  • Refunds must be requested from Apple
Learn how to cancel App Store subscription →

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Paddle (Legacy - Existing Subscribers Only)

Paddle is our previous payment processor. We no longer offer new Paddle subscriptions, but existing Paddle subscribers can continue to use their current subscriptions. How to recognize: You subscribed through the Craft website before we migrated to Stripe. Features:
  • Available only to existing subscribers
  • Manage through Paddle’s billing system
  • Cannot create new Paddle subscriptions
  • Existing subscriptions continue to work normally
Managing your subscription:
  • Access your Paddle account through the billing portal
  • Add VAT information to receipts
  • Cancel or modify through the Paddle system
Migrating to Stripe: At this time, automatic migration from Paddle to Stripe is not available. Your existing Paddle subscription will continue to work. If you need to make changes, please contact support at [email protected]. Learn how to add VAT to Paddle receipts →

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Setapp

Setapp is a subscription service that provides access to multiple Mac and iOS apps, including Craft. How to recognize: You access Craft through your Setapp subscription. Features:
  • Craft access included with Setapp membership
  • Billing managed entirely through Setapp
  • No separate Craft billing
Learn more about Setapp →

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Which Payment Method Am I Using?

To check which payment method you’re using:
1
Open Craft and go to Settings
2
Navigate to My Subscription or Team Settings
3
Check your subscription details:
  • Stripe: Shows “Billing & Subscription” button
  • App Store: Shows “Manage Subscription” with Apple link
  • Paddle: Shows billing portal with Paddle branding
  • Setapp: Shows Setapp subscription details

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Switching Payment Methods

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From App Store to Web (Stripe)

You cannot directly transfer an App Store subscription to Stripe. You’ll need to:
  1. Cancel your App Store subscription
  2. Wait for it to expire
  3. Subscribe again through craft.do
Apple handles App Store refunds. Request a refund from Apple →

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From Paddle to Stripe

Automatic migration from Paddle to Stripe is not currently available. Your Paddle subscription will continue to work. For assistance with your subscription, contact [email protected].

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Localized Pricing

Stripe subscriptions support localized pricing:
  • Prices are displayed in your local currency
  • Pricing reflects local purchasing power and market conditions
  • Automatic tax calculation (including VAT where applicable)
  • Prices may vary by country
App Store subscriptions use Apple’s regional pricing. Paddle subscriptions (legacy) have fixed pricing based on original subscription terms.

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Need Help?

If you have questions about your payment method or need assistance with billing, contact us at [email protected].

Update Payment Method

Cancel Subscription

Plans and Pricing

VAT Information