The Help Agent is now completely free – it doesn’t consume AI credits. It’s integrated directly into the Assistant panel and displays a “Free” badge to indicate zero credit usage.
Why the Help Agent matters
When you’re working, even a small interruption can pull you out of focus. A simple question like “Can I link items in a collection to other documents?” might take several minutes to solve if you have to search for documentation. These context switches add up, especially if you’re learning Craft, exploring new features, or onboarding to a team workspace. The Help Agent removes that friction. It gives you quick, reliable answers in seconds, right inside the app.Opening the Help Agent
You can bring up the Help Agent at any time:
Example questions
The Help Agent can answer a wide range of questions about Craft: Getting started:- “How do I create a new space?”
- “What’s the difference between a space and a folder?”
- “How do I invite team members?”
- “Can I link collection items to other documents?”
- “How do I set up custom domains for published pages?”
- “What keyboard shortcuts are available?”
- “Why aren’t my calendar events showing up?”
- “How do I fix sync issues?”
- “Why can’t I see shared content?”
- “How do I use the API?”
- “What’s the difference between Fast and Max models?”
- “How do I set up MCP with Claude?”
Example: Linking collection items
Imagine Marcus, a freelance designer setting up a collection to track project deliverables. He wants to link items in the collection to other documents but isn’t sure if this is possible. Instead of stopping to search online, Marcus opens the Help Agent and asks: “Can I link collection items to other documents?” The Help Agent instantly replies:- Yes, it’s possible using relations.
- It explains how to set them up.
- It takes about 20 seconds.
When to use the Help Agent
Use the Help Agent whenever you need quick clarity, such as:- Learning Craft for the first time
- Checking whether a feature exists
- Figuring out how to use a specific tool
- Troubleshooting unexpected behavior
- Supporting team onboarding
- Understanding plan differences or billing
Help Agent vs. regular Assistant
| Feature | Help Agent | Regular Assistant |
|---|---|---|
| Purpose | Answers about Craft features | Works with your content |
| Credit usage | Free (no credits) | Uses credits (except on-device) |
| Context | Craft documentation | Your documents and spaces |
| Best for | Learning and troubleshooting | Content analysis and creation |